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Telemarketing(Out-bound)/LANDSCAPE
 

Landscape can offer both Out-bound and In-bound telemarketing services through either its Tokyo or Osaka call centers or both call centers simultaneously. Well targeted and “recently updated” prospect names and phone numbers can be selected from Landscape's 95 million consumer or 7.5 million company databases or the customer can provide his own source of names and phone numbers. Alternatively, Landscape will license its proprietary (CTI) call center management software to customers for very efficient and user friendly use in their own in-house call centers.

Needs&Tasks/アウトバウンド
Sales Promotion & Customer Cultivation
●New Product & Service Introduction
Calls
●Purchase or Contract “Thank You”
Calls
●Follow-call Verification or Sales
(after DM or company materials sent)
●Prospect Customer Acquisition
●Event or Campaign Introductions ●Sales Follow-call
(Up-sell & Cross-sell)
●Direct Mail Pre- and After-calls ●Membership Invitations &
Solicitations
Market Research
●Advertising Effectiveness &
Recognition Polls
●Product or Service Recognition or
User Surveys
●Product or Service Customer
Satisfaction Surveys
●Key-contact person e-mail address
acquisition
Customer Management
●Latent Customers & Re-cultivation ●Customer Information Acquisition
●Customer Database Hygiene

●Key-contact person e-mail address
acquisition

●Repeat Order Acquisition  
JOB FLOW/CASE STUDY/アウトバウンド
1:Customer Organization
2:Follow-up campaigns for mass media, direct mailers or flyers
(handouts, handbills, tissues, etc.)